Salon Policies

Prity Salon Policies

Cancellation and Deposit Policy

YOU will be required to pay a non-refundable deposit that goes towards your service. A 50% deposit is required to reserve your appointment and avoid disappointments for both parties. This applies to all customers. This is a non-refundable deposit. The deposit will be deducted from final payment on your treatment day.

YOU are to show up on time or no later than 10 minutes or your appointment will be cancelled and you won’t be able to book until the remaining balance is paid in full (100%). This applies to no show as well. 

YOU are required to reach out 48 hours (2 days) before the appointment for any rescheduling or cancellations. Anything less than 48 hours will require a 50% fee of total service. 

NO EXCEPTIONS

If you fail to read any rules, directions or instructions thoroughly and things didn’t go as planned read them now to prepare yourself for the next appointment BUT the rules will still apply. 

We reserve the right to cancel the appointment due to late arrival or no show for any reason and deposit will be forfeited. Unfortunately, missed and delayed appointments have an impact on the business and other customers who are booked in. 

Strictly No Children Policy

We wholeheartedly apologise for any inconvenience this causes our customers. We assure you that we fully understand your concerns and sympathise with your point of view. However we have taken much time and consideration before deciding to implement this policy in order to enhance our customers’ overall experience.

We have two main reasons for implementing this policy, both of which are a result of unfortunate incidents.

Firstly and most importantly, there is the issue of Health and Safety. We understand that although your children may be well-behaved, other children unfortunately are not. Therefore, we cannot discriminate from parent to parent with regards to whose children we allow on to the premises. There have been numerous incidents in the past where the parent or guardian has been undergoing a treatment while their child/children have been running about causing a distraction to the staff members, and being a hazard to themselves. While enjoying a treatment, a parent or guardian is not in a position to directly supervise their children, and is therefore being negligent towards them. Along with instructions from our insurer that we should put safety measures in place, we were greatly saddened when a young boy was running around and ended up injuring himself by running into one of our glass shelves. To prevent such incidences occurring again, we respectively ask you to leave your children with a babysitter.

We also want to make it clear that Prity’s is a beauty salon, which caters to a very specific clientele that does not include children. We have never stated our salon, treatments or services are child-friendly. 

Secondly, and in relation to providing the best possible experience for our clients upon which our success over the last 10 years is based, some children inevitably cry, scream, or are loud when they become bored, waiting for their parent or guardian. This can be extremely distressing for a client who has come to the salon and paid a premium with a view to receive a relaxing spa treatment or facial. Not to mention that our appointment schedule also starts lagging due to the extra time that is taken when a parent/ guardian has to keep stopping the therapist from their pace of work in order to verbally discipline/ keep an eye on their child. The extra time builds up to the point where a 15 minute service takes 20 minutes and when this builds up, other client’s pre booked appointments are significantly delayed, rendering them dissatisfied with the service provided to them. We have had numerous and varying complaints from customers over a number of years due to this. However, it wasn’t until the health and safety incident concerning the aforementioned injured boy that we became adamant on implementing this policy.

As previously mentioned, we fully understand that your children may well never behave in such a manner but I’m sure you’ll understand that we cannot discriminate in a way that allows some parents to bring their children in while not allowing others to do so.

Strictly no photography/videography

Visitors to the salon are strictly not allowed any photography and videography of the salon, its contents including equipment, staff and treatment rooms.

Again, please accept our sincere apologies for any inconvenience that this policy has caused you.

Thank you for your co operation.